Frequently Asked Questions
Everything you need to know about shopping with us.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return request.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Shop at Mars ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.
Can I change or cancel my order after it's placed?
We process orders quickly, but we will do our best to accommodate changes if you contact us within 1 hour of placing your order.